Last November 16, 2008 my huge box for Pinas was picked up by an agent of Star Kargo (AbS-Cbn). I was used to send my box with Forex because I can track it down in there website. But this time the agent said that he is into Star Kargo and so I switch. Christmas and New Year came and gone still no box. But before Christmas I called there customer service and after New Year too but still I only be answered they couldn't track the package yet hmmp! So I tried to reasoned out to myself that it might be because of the holiday that the package is not yet there in Manila. So I stretched out my patience and let the weeks passed. Yesterday, I called the agent because I already wondered how come the box is not yet delivered where the heck is my box?? I found out that the SKIL # that is in my receipt is not the SKIL # that the agent had. I was already started to be pissed off but choose to be calmed (inhaleeeee exhaleeeee!!) After I talked to the agent I called the number that he gave me and I found out that it is another agent from Chicago and he told me that the box arrived in Philppines December 10!!!! Again this agent gave me another phone number that I have to call to confirm and that is the STar Kargo customer service! I didn't say anything to this agent that I knew their customer service number by heart since November 2008. Still I have to keep calm and recollect myself because the lava is already ready to be spewed!! After I talked to this agent in Chicago, I called their customer service number and answered all the information she needed. But ended up telling me that I had to call back after two hours because Manila office is not yet open at that time Grrrrrr!! So I waited for two long hours and called again. This time the woman who answered was able to locate the box and told me that the box is already in our town and it will be delivered 1 or two days!! Geezzz! AFter more than 2 months and 8 days the box is not yet physically delivered in our door step. And so therefore, with my experienced with ABS-CBN STAR KARGO??? I rated them -5, thumbs down , very poor service!!