Saturday, January 24, 2009

Star Kargo?

Last November 16, 2008 my huge box for Pinas was picked up by an agent of Star Kargo (AbS-Cbn).  I was used to send my box with Forex because I can track it down in there website. But this time the agent said that he is into Star Kargo and so I switch.  Christmas and New Year came and gone still no box. But before Christmas I called there customer service and after  New Year too but still I only be answered they couldn't track the package yet hmmp! So I tried to reasoned out to myself that it  might  be because of the holiday that the package is not yet there in Manila. So I stretched out my patience and let the weeks passed. Yesterday, I called the agent because I already wondered how come the box is not yet delivered where the heck is my box?? I found out that the SKIL # that is in my receipt is not the SKIL # that the agent had. I was already started to be pissed off but choose to be calmed (inhaleeeee exhaleeeee!!) After I talked to the agent I called the number that he gave me and I found out that it is another agent from Chicago and he told me that the box arrived in Philppines December 10!!!! Again this agent gave me another phone number that I have to call to confirm and that is the STar Kargo customer service! I didn't say anything to this agent that I knew their customer service number by heart  since November 2008. Still I have to keep calm and recollect myself because the lava is already ready to be spewed!! After I talked to this agent in Chicago, I called their customer service number and answered all the information she needed. But ended up telling me that I had to call back after two hours because Manila office is not yet open at that time Grrrrrr!! So I waited for two long hours and called again. This time the woman who answered was able to locate the box and told me that the box is already in our town and it will be delivered 1 or two days!! Geezzz! AFter more than 2 months and 8 days the box is not yet physically delivered in our door step. And so therefore, with my experienced with ABS-CBN STAR KARGO??? I rated them -5,  thumbs down , very poor service!!

230 comments:

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Anonymous said...

JUST TALK TO MY LAWYER TODAY REGARDING DITO SA BALIK BAYAN ISSUE. WALA TYONG MAGAGAWA PAG NAG FILE NG BANKRUPTCY C MR DE GUZMAN DAHIL ANG SABI SAKIN NG LAWYER KO ITO AY BUSINESS PUWEDE NA SABIHIN NA BANKUPT NA COMPANY NI MR.DE GUZMAN COVERED ITO NG BANKRUPTCY LAW. ANG ADVICE NG LAWYER SAKIN TALK TO MR. DEGUZMAN INSTEAD NA KUNG ANO ANO ANG MASSAGE NA NILALAGAY NATIN DITO.ITO LANG ANG SABI SAKIN NG LAWYER KO.

dennis said...

just talk to my lawyer regarding dito sa issue ng balik bayan box today. wala tayong magagawa pag nag file ng bankruptcy c mr.de guzman under daw ito ng bankruptcy law.dahil ito ay business puwedeng sabihin ng bankrup ang company ni mr.de guzman. at ito ang advice ng lawyer ko skin na wag kung ano ano pa ang massage na post natin dito baka daw tayo pa balikan ni mr. de guzman.tayo na ang na victima baka tyo pa mag ka kaso.

Anonymous said...

star cargo has the worst service ever..stay away from this company coz it sucks.. you cant track your box and the time frame for delivery is nothing but a lie...

Anonymous said...

Still waiting parin sa update.sabi ng agent here in cincinnati ohio mag update sila jan.30 kung ano na nangyari pero now wala pang update.nakailang tawag nako at txt pero di na sinasagot or kahit txt bck man lang.halos 3 mnths na yung box ko hanggang now wala parin.nakakainis lang wala man lang paraan para malaman ko kung nasa custom na ba box ko.grrrrrrrrrr!

Anonymous said...

I called the # of Roland De Guzman of Star Kargo since I was leaving to go back home to the Philippines on Nov, 24 2012.One of his men answered and said Roland was in the Philippine and they would pick up my 3 balik bayan boxes. Its been over 65 days. Ive tried calling Star Kargo in Chicago but always get a voice mail from magic jack. I then called the main office in Manila, customer service told me Mr. De Guzman is no longer with Star Kargo since last Oct, 2012 and they have no knowledge of my boxes. I then told them I issued the check to Star Kargo so they should be responsible, but again they said Its not there problem. If Mr De Guzman was terminated in oct, 2012 why did Star Kargo not inform there regular customers or even advertize so more people wont be victimized by Mr De Guzman. Star Kargo may get away with this in the Philippines but being a licensed company in the United States, it wont be long before the company will be investigated. My advice regardless Mr De Guzman or Star Kargo, DON'T USE THIS COMPANY.

Anonymous said...

I go home to the Philippines every year and also send many boxes, When I called Roland De Guzman Nov 14 2012, they picked up my boxes. I am now in the Philippines still waiting for my boxes.Ive called the # in Chicago long distance over 15 times, all I get is a magic jack voice mail. Ive called Star Kargo in Manila, they said Roland De Guzman was terminated in Oct of 2012 and is under investigation. They say there not responsible. Why did Star Kargo not contact there regular customers and advertize regarding Roland De Guzman case so there wont be further victims. Star Kargo should be reported to the better business bureau. Out of all the complaints I see including my own, hundreds of boxes and $$ have been stolen. This is fraud.

Anonymous said...

Sino sa inyo nagpadala ng boxes since nov.2012? Nareciv na ba ng pamilya nyo?ano daw balita?

CHRIST V said...

FINALLY DUMATIN DIN ANG BOX KO ALMOST 3 MONTHS

Anonymous said...

Hi,christ v ask ko lang kailan mo sinend box mo?

Unknown said...

Hi!We have the ame problem. My aunt in Chicago sent us 2 boxes last October 2012 thru that Rolando De Guzman of Star Kargo but until now we did not receive the boxes. Helllppppp....

Kalila said...

Thank God the package has finally delivered to my family in Bulacan. Our package was picked up October 2, 2012 from Chicago, IL by "Jay" (Roland de Guzman) with "Star Kargo" invoice. FYI.

Abigail said...

For the information of everyone, our package that was picked-up October 2, 2012 from Chicago, IL by "Jay" (Roland de Guzman) using Star Kargo invoice has finally arrived. I'm happy that my family received some love from us and hope the same thing for all of you.

chris v said...

sa wakas dumatin din ang manga box ko?????????

gigi soriano said...

update ng nag dala ng boxes ko dito sa laguna talaga lang nag ka problema lang ang shipping company ni mr de guzman but thanks god na kuha din namin kahit almost 3 month buti nlang hindi nawala thank u kahit na delay

Romina ( Des Plaines Illinois) said...

FINALLY NA RECEIVE KO NA DIN UNG 6 BOXES NA IPINADALA KO!!!!

BUT BEWARE..... I RECEIVE A CALL 3 weeks ago from GITA MOORE who's asking to pay her xtra additional $40/box to have my boxes delivered in Pampanga...but I refused to pay her...and I received my boxes without paying her. So, whoever got a call from her,you can file a complaint against her...FRAUD!!! SHE's from PEORIA Illinois.

june lopez chicago said...

sawakas dumatin din ang boxes ko dito sa cabanatuan city akala ko kababayan ko pa ang mang loloko sakin salamat kabayan hindi kmi nabigo thank you uli kahit na delay thank u

christ said...

oct 15 2012 pa

Anonymous said...

ako din tinawagan GITA MOORE ASKING additional $40 dollars mongtik na ko mag bigay pero na receive ko na rin ang boxes ko from tondo manila na hindi nag bayad ng $40

Linda Morton grove said...

Ako din nakuha ko na ang 2 box ko kahit inabot ng 3 months. kahit Hindi na umabot ng pasko.

Anonymous said...

MARAMI ng nag post dito na natanggap na nila ung mga boxes nila from STARKARGO...pero bakit nwala or na erase ata ung mga posts na un???? MUKHANG ONE SIDED lang ata itong nag create ng blog na ito!!!! HAHAHAHA!!!! Kakatuwa mga pinoy! Ang yayabang mag sabi ng kung anu anu...kesyo may nag imbita pa na mag report sa police or e pa blotter ung agent ng starkargo....wala namang ngyari dahil napakalaking katangahan ang naging usap usapan here...
Mga tao nga naman,lalo ng mga pinoy..ang yayabang pero mahilig naman sa cheap na price!!! Kung gusto nyo ng magandang serbisyo, sa UPS nyo ipadala!!!!

Kakapal ng mga mukha nyong mag sulat dito..mga wala naman pala kayong pambayad sa lawyer para mag demanda!!!!

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Kalila said...

Just want to share na dumating din ang box na pinadala ko from Chicago to Bulacan through Mr. Roland de Guzman. It came around 2nd week of February.

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Kalila said...

I'm thankful that my box was received February 2013.

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Anonymous said...

can anyone please help me kung san ko poh sila pwede makontak???its been 3mos until now wala prin poh ung box ko...please please please help!!!

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